Week Seven - Trey's Internship Blog

I have had a mixed bag when it comes to interacting with clients. Most of the time, I would be listening to my supervisors and completing requests through them. My interactions began with sending emails to client's with proofs of my work for them to approve or send back feedback. Almost all of my client communication was positive and clear, with clients maintaining a  professional etiquette, and making their requests straightforward. However, occasionally I would not hear back from a client after sending them designs. There was also a particular client who I had frequent miscommunication from, although it could either have been a lack of clarity in his request, or I misunderstood what he wanted. 

I have learned to always remain professional when speaking with clients, and generally to let them have their way with design choices. Sometimes it helps if I offer certain advice on design choices, but often clients would come in with a clear vision of their needs.

To have an effective client relationship, clear and professional etiquette is a must. It never hurts to explain certain things with more depth for people who don't have as good as an understanding on design and printing. Additionally, while email is preferred, it is sometimes best to call them directly to ensure what they want and to keep the process from stagnating.